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Isabel (Izzy) Metzger

Latest content by Isabel (Izzy) Metzger

Unsolicited data: A valuable resource for digital customer experience enhancement

Optimizing federal service touchpoints involves analyzing both actively-sought and spontaneous feedback, introducing new metrics and data points.

Jun 25, 2024

Amplifying customer voices

Understand how to use natural language processing and advanced analytics to gain insights on high-impact service performance and survey design.

Isabel (Izzy) Metzger

Dec 19, 2023

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